EMPLOYMENT

Job Title: 211 Program Manager

Classification: Exempt

Position Type: Full-time

Department: Department of Transformation/211 Mountain Valley

Reports To: Chief Transformation Officer (CTO)

Pay: $72,500 - $88,124 / year, depending on experience and qualifications

Requires Travel: Yes, local and occasional only 

Insurance Benefits: Eligible, first day following month of hire

Work Location: In-Person

Work Schedule: M-F 8 A.M. - 5 P.M. Occasional evenings, nights, weekends, may be required.

Position Overview

The 211 Program Manager is responsible for advancing the effectiveness, adaptability, and operational strength of Mountain Valley 211 as a coordinated system serving the community.

This role tracks changing community conditions, identifies emerging needs and opportunities, and turns those realities into practical action. The Program Manager develops and introduces approaches that help the system respond more effectively, activating the contact center and resource database so individuals are connected to the right level of support.

Serving as both an operational leader and system builder, this role keeps teams moving, helps supervisors carry new approaches into practice, and maintains accountability for performance across the system.

211 Mountain Valley is actively expanding its reach and service capacity, including the potential to support additional counties and partner jurisdictions. This role plays a key part in shaping how that growth happens by adapting operations to new environments, building workable approaches for expansion, and helping the system absorb added complexity without losing responsiveness or service quality.

The Program Manager also serves as the primary external representative of Mountain Valley 211, maintaining strong relationships with partners and helping translate shared challenges into workable solutions.

This position requires initiative, comfort operating where there is not always a clear precedent, and the ability to move ideas into coordinated action while keeping people and systems moving together.

This role operates in alignment with UWMC’s core values, reflected in how work is approached and carried out. 

• Innovation: Approaches complex community challenges with a mindset of building solutions that work in real conditions. Looks for practical ways to improve systems, adapt processes, and strengthen how 211 connects people to services.

• Collaboration: Works closely with internal teams, partners, and community organizations as a true partner, listening carefully, sharing perspective, and ensuring that work is coordinated rather than siloed.

• Adaptability: Responds to changing conditions quickly, adjusts priorities based on real-time information, and helps the system shift without losing momentum.

• Results-Driven Impact: Follows through on priorities and ensures that work leads to measurable outcomes, maintaining accountability for performance and service delivery.

Key Responsibilities

• System Innovation and Problem Solving

  • Identify emerging needs through call data, partner relationships, and external signals. 

  • Recognize gaps, shifts, or community challenges that require a change in response. 

  • Turn those observations into practical direction for 211 teams. 

  • Activate contact center and database functions so the system can respond to changing conditions. 

  • Translate identified needs into appropriate routing pathways, including direct service referrals, Community Health Worker navigation, and ECM connections.

• Program Oversight & Performance

  • Drive the overall effectiveness of Mountain Valley 211 by keeping operations responsive to real conditions. 

  • Use trends, outcomes, and system feedback to identify where the program can improve. 

  • Move the system toward stronger performance by introducing changes that improve service delivery, responsiveness, and impact. 

  • Keep operations focused on producing meaningful outcomes for callers and partners.

• Contact Center Oversight

  • Provide direction and support to the 211 Contact Center Supervisor in carrying out frontline operations. 

  • Strengthen customer service and call handling practices by introducing improvements where needed. 

  • Support the development of screening protocols that help staff route callers to the right level of support. 

  • Use call center performance and service patterns to guide changes that improve response and consistency.

• Database & Resource System Oversight

  • Provide direction to the 211 Database Supervisor in maintaining and strengthening the quality, accuracy, and completeness of the resource database.

  • Ensure that processes for updating, verifying, and maintaining resource information are carried out consistently and support real-time service needs.

  • Align database priorities with emerging community needs and operational focus, ensuring that resource data reflects current conditions and supports frontline response.

  • Expand and refine the database by identifying gaps in available resources, onboarding new providers, and improving how information is organized and accessed to better support service delivery.

• Data Integrity & Quality Assurance

  • Maintain overall accountability for data integrity across the 211 system. 

  • Strengthen quality assurance practices so that both call center operations and resource information support dependable service delivery. 

  • Use available data to identify where processes can be improved, where reliability needs to increase, and where stronger system discipline is needed to support better outcomes.

• Care Coordination & System Integration

  • Develop and refine coordination approaches between 211, Community Health Workers, and ECM providers to strengthen how individuals are connected across systems.

  • Identify breakdowns or gaps in coordination and introduce practical solutions that improve how individuals move through the system.

  • Ensure that referrals between 211, Community Health Workers, and ECM providers are timely, appropriate, and effectively carried out.

  • Strengthen integration across systems to support a consistent “no wrong door” experience, ensuring that individuals are able to access the right level of support regardless of where they enter.

• Leadership & Team Management

  • Translate system observations and evolving needs into clear, actionable expectations so supervisors and teams know what to execute and why it matters.

  • Maintain accountability for team performance by setting expectations, reviewing execution, and addressing gaps directly when they appear.

  • Support supervisors in problem-solving and decision-making, helping them work through challenges and remove barriers that slow progress.

  • Ensure communication across teams is consistent and timely so that priorities, changes, and expectations are understood and can be acted on without confusion.

  • Foster a coordinated and responsive team environment where staff are equipped to execute, adapt to change, and maintain forward momentum.

• Partner Relationship Management & External Coordination

  • Serve as the primary point of contact for external 211 partners, counties, and collaborating organizations. 

  • Build and maintain strong, trust-based relationships that create room for shared problem-solving and practical coordination. 

  • Ensure that partner expectations are clearly understood and aligned with operational realities by translating external needs into actionable direction that teams can execute effectively.

  • Address concerns, escalations, or service issues in ways that move the work toward resolution. 

  • Coordinate onboarding of new partner counties or organizations into Mountain Valley 211 services. 

  • Represent Mountain Valley 211 in meetings with external stakeholders, networks, and collaborative groups.

• System Growth & Multi-County Operations

  • Support the expansion of Mountain Valley 211 into additional counties and partner jurisdictions, ensuring services remain consistent as new regions are added. 

  • Develop workable approaches for operating across different community environments, partner expectations, and resource conditions. 

  • Adapt contact center and database processes to support multi-county operations while keeping service delivery dependable. 

  • Maintain service quality, responsiveness, and data integrity during growth and transition. 

  • Coordinate with leadership and partner counties during onboarding, transition, and ongoing operations. 

  • Keep multi-county service delivery functioning in ways that remain consistent with Mountain Valley 211 standards and expectations.

Knowledge, Skills, and Abilities

• Strong ability to identify opportunities for improvement, generate practical solutions, and move ideas into action in a dynamic environment.

• Ability to translate evolving information, system challenges, and emerging needs into clear direction for teams and partners.

• High relational capacity with the ability to build trust and work effectively across teams, organizations, and partner networks.

• Ability to coordinate multiple systems, priorities, and stakeholders while keeping work moving and service delivery stable.

• Strong leadership skills, including setting expectations, reinforcing standards, and holding others accountable for execution.

• Ability to support supervisors and teams in implementing new approaches, helping them work through challenges and maintain forward progress.

• Strong problem-solving and decision-making skills, including the ability to act where clear precedent may not exist.

• Ability to maintain accountability while introducing change and supporting team development.

• Effective written and verbal communication skills across a range of audiences, including staff, partners, and stakeholders.

• Ability to represent the program externally with professionalism, credibility, and confidence.

• Ability to navigate differing partner expectations while maintaining dependable service delivery across the system.

Qualifications 

• Bachelor’s degree in public administration, nonprofit management, social services, or related field preferred

• Experience in program management, community services, or related field required

• Experience working with community-based organizations and service networks preferred

• Experience managing teams or supervising staff required

• Experience working with data, reporting, or program evaluation preferred

• Familiarity with 211 systems, healthcare navigation, or resource referral systems preferred

• Experience working with external partners, networks, or multi-agency collaborations required

• Experience representing programs or organizations in stakeholder meetings preferred

Job Title: 211 Contact Center Supervisor

Classification: Non-Exempt

Position Type: Full-time

Department: 211 Mountain Valley

Reports To: Reports to 211 Program Manager

Pay: $29.05 - $35.31 / hour, depending on experience and qualifications

Requires Travel: Yes, local and occasional only 

Insurance Benefits: Eligible, first day following month of hire

Work Location: In-Person

Work Schedule: Monday–Friday, standard business hours. Occasional evening or weekend coverage may be required based on call volume and staffing needs.

Position Overview

The 211 Contact Center Supervisor is responsible for the day-to-day operation of the  211 Mountain Valley contact center, ensuring consistent, high-quality service delivery to all callers.

This role directly oversees frontline staff, including Community Resource Advisors and Community Resource Specialists, and remains actively engaged in daily operations to ensure that work is carried out effectively in real time. The Supervisor ensures that staff are trained, supported, and held accountable to service standards, while maintaining stable scheduling and adequate coverage.

The Contact Center Supervisor carries program direction into execution by ensuring that call handling, screening protocols, and customer service expectations are applied consistently across all interactions. This role steps in as needed to support staff, remove barriers, and reinforce expectations so that service delivery remains accurate, responsive, and dependable.

The Contact Center Supervisor supports execution of partner requirements but does not serve as the primary point of contact for external partner organizations.

This role operates in alignment with UWMC’s core values, demonstrated through daily execution:

• Innovation: Applies practical improvements to workflows, call handling, and staff support to strengthen service delivery in real time.

• Collaboration: Works closely with staff and internal teams, providing support where needed and ensuring coordination across shifts and roles.

• Adaptability: Responds to changing call volume, staffing needs, and program direction quickly, helping the team adjust without losing effectiveness.

• Results-Driven Impact: Maintains accountability for performance, ensuring that calls are handled accurately, consistently, and in alignment with expectations.

Key Responsibilities

• Contact Center Operations

  • Oversee daily contact center operations, including call flow, staffing, and coverage. 

  • Ensure calls are handled efficiently, accurately, and in alignment with both internal standards and partner-specific protocols. 

  • Monitor call volume trends and adjust staffing or workflows as needed to maintain performance. 

  • Maintain a stable, responsive call center environment where staff can execute effectively.

• Staff Supervision & Support

  • Supervise Community Resource Advisors and Community Resource Specialists during call-handling activities, remaining engaged in frontline operations.

  • Provide ongoing coaching, real-time support, and performance feedback to strengthen staff effectiveness.

  • Ensure staff understand expectations and are equipped to carry out their roles consistently.

  • Address performance issues directly while supporting staff development and improvement.

• Training & Onboarding

  • Train new staff on call handling procedures, systems, and service expectations, ensuring readiness for real-time execution.

  • Reinforce best practices and maintain consistency across the team through active coaching and follow-up.

  • Support ongoing skill development and refresher training to strengthen performance over time.

• Quality Assurance

  • Conduct regular call reviews to ensure quality and consistency in service delivery.

  • Provide direct feedback and coaching based on QA findings to improve performance.

  • Ensure adherence to customer service standards and screening protocols during live operations.

  • Monitor for accuracy, professionalism, and effectiveness, stepping in when needed to correct issues.

• Implementation of Program Direction

  • Implement screening protocols and service adjustments directed by the 211 Program Manager.

  • Ensure frontline staff apply updated procedures consistently during live call handling.

  • Communicate changes clearly and reinforce expectations until they are consistently executed.

• Scheduling & Workforce Management

  • Develop and manage staff schedules to ensure adequate coverage for call volume and service demands.

  • Coordinate shift assignments and make adjustments in response to changing conditions.

  • Manage time-off requests and staffing gaps to maintain continuity of operations.

• Operational Issue Management

  • Identify issues affecting call center performance as they arise in daily operations.

  • Take immediate action to resolve operational challenges and restore performance.

  • Escalate significant concerns to the 211 Program Manager when appropriate.

  • Maintain awareness of ongoing challenges and ensure issues are fully addressed.

• Partner Service Execution & Coordination

  • Implement partner-specific call handling protocols, screening requirements, and service expectations as directed by the 211 Program Manager.

  • Ensure frontline staff consistently apply partner-specific procedures and workflows during live calls.

  • Monitor service delivery across partner populations and address inconsistencies as they occur.

  • Surface operational challenges, trends, or concerns related to partner services to the 211 Program Manager.

  • Support onboarding of new partner counties or organizations by implementing required call handling processes and staff training.

Knowledge, Skills, and Abilities

• Strong organizational and time management skills with the ability to keep operations running smoothly in real time.

• Ability to manage and actively support frontline staff in a fast-paced, high-demand environment.

• Strong interpersonal and coaching skills, with the ability to provide clear, direct, and timely feedback.

• Ability to maintain consistency and enforce standards across a team while supporting staff in execution.

• Strong attention to detail in monitoring call quality and performance during live operations.

• Ability to adapt quickly to changing priorities, call volume, and program direction.

• Strong problem-solving and decision-making skills, including the ability to act quickly when issues arise.

• Effective written and verbal communication skills across staff and internal teams.

• Ability to manage and implement multiple sets of procedures across different partner requirements.

• Ability to maintain consistent service delivery while adapting to partner-specific needs.

• Strong attention to detail in applying varying protocols and workflows.

Qualifications 

• Associate’s or Bachelor’s degree in a related field preferred.

• Experience in call center operations, customer service, or similar environment required.

• Experience supervising or leading staff preferred.

• Experience in social services, community programs, or resource navigation preferred.

• Experience with call tracking systems, CRM platforms, or similar tools preferred.

Job Title: 211 Database Supervisor

Classification: Non-Exempt 

Position Type: Full-time 

Department: 211 Mountain Valley

Reports To: Reports to 211 Program Manager

Pay: $29.05 - $35.31 / hour, depending on experience and qualifications

Requires Travel: Yes, local and occasional only 

Insurance Benefits: Eligible, first day following month of hire

Work Location: In-Person 

Work Schedule: Monday–Friday, standard business hours. Occasional evening or partner meetings may be required.

Position Overview

The 211 Database Supervisor is responsible for maintaining the accuracy, structure, and ongoing reliability of the Mountain Valley 211 resource database.

This role ensures that the database consistently reflects current, verified information and is structured in a way that supports efficient, accurate resource navigation by the contact center team. The Database Supervisor oversees staff responsible for database maintenance and is accountable for ensuring that data quality, consistency, and usability are upheld across the system.

This position plays a key role in identifying gaps, evaluating the reliability of resource information, and ensuring that updates are completed thoroughly and correctly. In addition to supervising database operations, the Database Supervisor directly performs database updates and verification work to maintain standards and ensure that the system remains accurate and dependable over time.

This role requires strong attention to detail, disciplined follow-through, and the ability to evaluate information critically while maintaining consistency across a complex and evolving resource environment.

This role operates in alignment with UWMC’s core values, demonstrated through disciplined execution:

• Innovation: Improves database structure, taxonomy, and usability through thoughtful evaluation and practical refinement of systems.

• Collaboration: Works in coordination with internal teams and community partners to ensure that resource information is accurate, relevant, and usable.

• Adaptability: Maintains database accuracy and usability as community conditions, partner requirements, and program needs evolve.

• Results-Driven Impact: Ensures that database work results in accurate, complete, and reliable information that supports effective service delivery.

Key Responsibilities

• Database Accuracy & Integrity

  • Ensure the accuracy, completeness, and reliability of all resource records within the 211 database.

  • Oversee processes for regular updates, verification, and maintenance of resource information.

  • Directly perform database updates, verifications, and corrections as needed to maintain data integrity.

  • Establish and maintain clear standards for data quality and consistency across all records.

  • Identify and correct errors, inconsistencies, or outdated information to ensure ongoing reliability.

• Database Structure & Usability

  • Ensure the database is organized in a way that supports efficient searching and accurate referrals.

  • Evaluate and refine resource categorization, keywords, and taxonomy usage to improve precision.

  • Maintain usability of the system for frontline staff operating under real-time conditions.

  • Coordinate with the Contact Center Supervisor to ensure the database consistently supports call-handling needs.

• Resource Development & Partner Onboarding

  • Identify gaps in available resources based on call trends, community needs, and partner feedback.

  • Conduct outreach to new community organizations to expand the database with appropriate resources.

  • Onboard and integrate new resource partners into the system using established standards and processes.

  • Maintain ongoing relationships with resource providers to ensure information remains current and verified.

• Staff Supervision & Coordination

  • Supervise Community Resource Specialists in their database-focused responsibilities.

  • Provide training, guidance, and performance feedback related to database work and standards.

  • Ensure staff consistently follow established data standards and update processes.

  • Coordinate workload and assignments to ensure database maintenance tasks are completed fully and on time.

  • Model database standards and practices through direct participation in database work.

• Support for Program Activation

  • Respond to direction from the 211 Program Manager regarding emerging community needs.

  • Adjust database visibility, prioritization, and structure to reflect current operational focus.

  • Ensure rapid, accurate updates and accessibility of relevant resources during high-need periods.

• Partner Service Alignment

  • Ensure the database reflects accurate and complete resources for all partner counties and service areas.

  • Support implementation of partner-specific resource requirements within the database.

  • Identify gaps or limitations in available resources related to partner populations.

  • Surface resource-related issues and limitations to the 211 Program Manager.

• Compliance & Documentation

  • Maintain documentation of database processes, standards, and update cycles.

  • Ensure database practices align with funding, reporting, and compliance requirements.

Knowledge, Skills, and Abilities

• Strong attention to detail and commitment to maintaining data accuracy and reliability over time.

• Ability to manage and maintain complex information systems with consistency and discipline.

• Ability to perform detailed, hands-on database work while supervising team performance.

• Strong organizational and process management skills with a focus on completion and follow-through.

• Ability to evaluate data, identify patterns, gaps, and inconsistencies, and take corrective action.

• Ability to refine systems to improve usability and efficiency without compromising accuracy.

• Strong written and verbal communication skills.

• Ability to build and maintain relationships with community organizations to support accurate information.

• Ability to manage multiple priorities while ensuring that updates and processes are completed thoroughly.

Qualifications 

• Bachelor’s degree in a related field preferred.

• Experience working with databases, information systems, or data management preferred.

• Experience in community resource navigation, social services, or nonprofit sector preferred.

• Experience supervising staff or coordinating team workflows preferred.

• Experience with taxonomy systems (e.g., 211 LA County taxonomy) preferred.

• Experience conducting outreach or managing partner relationships preferred.

We are currently hiring for our Merced and Los Banos locations.

Job Title: Case Manager I

Classification: Non-exempt

Position Type: Full-time

Department: CalAIM

Reports To: CalAIM Program Manager

Pay: $25.20 - $30.63 / hour, depending on experience and qualifications

Requires Travel: Yes, local only 

Insurance Benefits: Eligible, first day following month of hire

Work Location: In-Person

Work Schedule: 9/8/80 Alternate Work Week

Last Updated: January 5th, 2026

Position Overview

As a CalAIM Case Manager, you will play a critical role that is focused on delivering ECM and CS services. This position will require you to perform outreach services, case management, screenings/assessments, and client advocacy. This position will require the ability to track, document, and report data. Your primary responsibility is to be a champion for members enrolled in these programs, aiming to improve their health outcomes and overall well-being. 

Key Responsibilities

• Conduct comprehensive assessments to determine the needs of members.

• Develop, implement, and regularly update individualized care plans in collaboration with healthcare providers, family members, and other relevant stakeholders.

• Coordinate and facilitate access to medical, social, educational, and other services needed by members.

• Monitor and evaluate the effectiveness of care plans, making adjustments as necessary to meet the evolving needs of members.

• Advocate for members to ensure they receive appropriate services and support within the CalAIM framework.

• Assist members with completing a variety of different forms, documents, and applications.

• Maintain accurate and up-to-date documentation of case management activities, member progress, and outcomes.

• Establish and maintain effective communication and relationships with community partners.

• Carry an active caseload of 30 members or more.

• Other related duties as assigned.

Recommended Competencies and Skills

• Strong customer service skills.

• Demonstrated ability to provide care, compassion, and empathy to our clients.

• Excellent communication and interpersonal skills.

• Cultural sensitivity, awareness, and knowledge.

• Strong problem-solving skills.

• Adaptability and resilience, with the ability to thrive in a dynamic, fast-paced environment.

• Ability to work independently and communicate effectively with your supervisor.

• Bilingual English/Spanish strongly preferred

Qualifications 

• Bachelor’s degree in social work, public health, or related field. Equivalent work experience will be considered. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

• Must have own reliable transportation with proof of valid auto insurance.

• Must possess a valid driver’s license and meet organizational driving eligibility requirements, including a satisfactory Motor Vehicle Record.

• Previous case management experience, preferably in a healthcare or social services setting.

• Proficient in using electronic computer systems and applications.

• Ability to walk frequently. Ability to lift and carry 10-15 pounds on a regular basis. Ability to physically meet the demands of this job. Must be able to sit or stand for long periods of time.

Job Title: Project Coordinator

Classification: Non-Exempt 

Position Type: Part-time (Thru May 15, 2026)

Department: Cultiva Central Valley

Reports To: Deputy Executive Director

Pay: $ 25.00 to $27.00 hour, depending on experience and qualifications

Requires Travel: Yes, local only (Merced County)  

Insurance Benefits: Not Eligible

Work Location: In-Person, Remote or Hybrid

Work Schedule: Varies 

Position Overview

This position will work closely with the Office of Community Partnerships and Strategic Communications (OCPSC) within the Governor’s Office of Planning and Research, supporting public awareness campaigns and community engagement efforts to reach underserved populations and advance equity.

Key Responsibilities

The Project Coordinator will support and strengthen program operations while helping implement OCPSC campaigns, including CalKids, the California Community Resource Guide, and Behavioral Health initiatives. This role focuses on outreach to vulnerable populations, particularly farmworkers and grassroots Latino communities.

Key responsibilities include:

• Strengthening partnerships and expanding community outreach

• Managing communication materials, including newsletters, websites, and social media

• Promoting OCPSC campaigns year-round in Spanish

• Supporting and coordinating the Promotora network

• Planning and managing public service events and outreach activities  

• Participating in partner meetings and completing outreach reports  

• Increasing social media presence and engagement   

• Supporting organizational logistics and program coordination

Additional duties may include community canvassing, door-to-door outreach, phone banking, and participation in local health fairs and events to ensure engagement with underserved communities.

Knowledge, Skills, and Abilities

• 2–3 years of experience in community organizing

• Bilingual in Spanish and English (highly preferred)

• Understanding of policy advocacy, systems change, and creating healthy environments

• Experience with public speaking (e.g., media, stakeholders, city councils)

• Familiarity with the Central Valley region and its communities

• Experience working on grant-funded projects and within defined scopes of work

• Ability to work effectively with diverse and underserved communities

• Strong organizational, analytical, and time management skills

• Ability to work independently and coordinate the efforts of others

• Excellent written, verbal, and interpersonal communication skills

• Proficiency in Microsoft Office and social media platforms

• Ability to manage multiple priorities and meet deadlines

• Willingness to work a flexible schedule, including evenings and weekends

• Self-motivated, team-oriented, and able to build strong working relationships with diverse stakeholders

Qualifications 

• Minimum of two to four years of direct community organization experience

• Fluent Bi-lingual Spanish/English highly preferred

• A basic understanding of systems and policy changes to create healthy environments

• Working knowledge in policy advocacy and system change

• Experience in public speaking including media, stakeholders, city council etc.

• Demonstrated understanding of the Central Valley Region

• Experience working with grant funded projects with the basic understanding of scope of work

• Experience working with diverse communities and communities of interest

• Ability to work a flexible schedule (some nights and weekends may be required)

• Ability to independently apply a broad knowledge of grassroots community organizing practices and principles.

• Excellent analytical, organizational and time management skills

• Ability to coordinate and direct the work of others

• Ability to exercise a high level of tact and discretion in both internal and external interactions. Ability to motivate and lead a team and work as a team member. Ability to create and maintain good working relationships with a variety of internal and external constituents.

• Excellent written, verbal and interpersonal communication skills

• Familiarity with the Microsoft Office programs required  

• Social Media experience

• A self-starter with a strong desire to learn

• Ability to prioritize and meet deadlines

• Excellent written and verbal skills

Job Title: Physical Activities Coordinator

Classification: Non-Exempt 

Position Type: Part-time

Department: Cultiva Central Valley

Reports To:  Deputy Executive Director

Pay: $25.00 / hour

Requires Travel: Yes, local only (Merced County) 

Insurance Benefits:  Not eligible

Work Location: In-Person

Work Schedule: Monday & Wednesday or Tuesday & Thursday; from 5: 30 pm – 7:30pm/varies

Position Overview

At the core of this work is a commitment to grassroots leadership as a catalyst for meaningful, community-driven change. Cultiva Central Valley empowers participants to advocate for healthier environments in their neighborhoods, schools, and homes by addressing the root causes of community health issues and influencing the systems that shape them.

The Physical Activities Coordinator plays a key role in advancing this mission through the Open Schools, Healthy Communities Project, a community-based initiative focused on promoting health, wellness, and connection through accessible physical activity programming. In this role, the Physical Activities Coordinator supports program implementation by leading engaging, inclusive physical activity classes at partner school sites throughout Merced County.

Programming is designed to be accessible and welcoming to individuals of all fitness levels, backgrounds, and abilities, helping to foster healthier lifestyles and stronger community connections.

Key Responsibilities

• Lead safe, effective, and engaging physical activity classes using a physiologically sound approach that considers participants’ varying needs and abilities

• Plan and deliver age-appropriate, culturally responsive activities that promote movement, fitness, and overall well-being.

• Provide clear instruction, demonstrations, and encouragement to support participant engagement and motivation

• Monitor participant safety and offer appropriate modifications for different fitness levels and abilities

• Foster a positive, inclusive environment that builds relationships and encourages consistent participation

• Set up and break down equipment before and after classes, ensuring spaces are clean, organized, and safe

• Transport and manage program equipment as needed for scheduled activities

• Assist with participant registration, including collection of forms and liability waivers

• Track and report participation data, attendance, incidents, equipment needs, and program feedback to program staff

Knowledge, Skills, and Abilities

• Knowledge of safe group fitness practices and current health and wellness principles

• Basic understanding of aerobic conditioning, anatomy, and injury prevention

• Ability to design and lead engaging, inclusive physical activity programs for diverse communities

• Strong communication and interpersonal skills, with the ability to motivate and connect with participants

• Ability to work independently and collaboratively in community-based settings

Qualifications 

• Certification in group fitness, physical activity instruction, or a related field (preferred)

• Experience leading group fitness or physical activity classes, especially in community settings

• Ability to demonstrate exercises, lift and transport equipment, and stand for extended periods

• Bilingual (English/Spanish) preferred

Job Title: RISE Controller

Classification: Exempt

Position Type: Full-time

Department: Admin

Reports To: Chief Operating Officer

Pay: $85,000 - $110,000 / year, depending on experience and qualifications

Requires Travel: Regular local travel between Merced & Fresno area

Insurance Benefits: Eligible, first day following month of hire

Work Location: In-Person - Merced & Fresno, CA

Work Schedule: 9/8/80 Alternate Work Schedule

Position Overview

The RISE Controller provides hands-on financial management, systems-building, and remediation support to nonprofit organizations participating in United Way of Merced County’s RISE program. RISE provides fractional staffing and shared services to strengthen the operational capacity of community-based organizations.

This role requires a finance professional who can walk into an unfamiliar organization, independently assess the state of its financial operations, and determine where to start and what to do next. Assignments will vary widely: some organizations may have well-established systems that need refinement, while others may have significant backlogs, incomplete records, or minimal financial infrastructure in place. The RISE Controller must be comfortable operating in ambiguity, building structure where none exists, and driving work to completion with a high degree of autonomy.

This position is responsible for both executing day-to-day financial operations and building improved financial systems across multiple organizations. The RISE Controller serves as a primary finance contact for assigned organizations and plays a key role in strengthening financial infrastructure across the RISE portfolio. The position reports to the Chief Operating Officer, who provides strategic guidance and support, but the expectation is that this person will independently manage their workload, priorities, and client relationships with minimal day-to-day direction.

Key Responsibilities

Financial Assessment and Remediation

• Conduct initial financial assessments of assigned RISE partner organizations to evaluate the current state of their books, systems, processes, and controls.

• Develop prioritized work plans based on assessment findings, identifying critical gaps and sequencing corrective actions.

• Reconstruct historical financial records, process transaction backlogs, and bring delinquent books to a current and audit-ready state.

• Support stabilization of financial operations in organizations with developing, inconsistent, or nonexistent systems.

• Drive completion of reconciliations, cleanup efforts, and backlog items with a high level of accountability and follow-through.

Day-to-Day Financial Operations

• Manage full-cycle accounting operations for assigned RISE partner organizations, including accounts payable (AP), accounts receivable (AR), payroll, journal entries, and general ledger maintenance.

• Execute timely and accurate month-end and year-end close processes, including reconciliations, accruals, allocations, and financial review.

• Prepare financial statements and supporting schedules for partner organizations.

• Maintain clean, accurate, and up-to-date financial records across all assigned organizations.

Systems Building and Process Improvement

• Design and implement improved financial processes, workflows, and documentation standards across assigned organizations.

• Build and refine chart of accounts structures, reporting formats, and financial tracking systems.

• Identify inefficiencies or gaps in financial operations and develop practical, scalable solutions.

• Support the development and standardization of financial practices across the RISE program.

• Contribute to strengthening internal controls and improving financial consistency across organizations.

Budgeting, Reporting, and Compliance

• Support budgeting, forecasting, and variance analysis in collaboration with partner organizations and internal leadership.

• Ensure compliance with Generally Accepted Accounting Principles (GAAP), including fund accounting and restricted fund tracking.

• Support grant reporting, contract compliance, and required documentation.

• Assist with audit preparation and provide supporting documentation as needed.

Systems and Tools

• Work across multiple accounting systems, including QuickBooks Online, Quickbooks Desktop, and Sage Intacct.

• Adapt to varying organizational structures, funding requirements, and reporting needs.

• Support system improvements, transitions, and implementation efforts as needed.

Stakeholder Engagement

• Serve as a primary finance contact for assigned RISE partner organizations.

• Build trust and credibility with organizational leadership, including in new and sometimes sensitive environments where financial issues may be unfamiliar or uncomfortable topics.

• Communicate clearly and proactively regarding financial processes, expectations, and timelines.

• Provide practical, solutions-oriented support to help organizations improve financial operations.

• Identify issues or risks and escalate appropriately to internal leadership.

Knowledge, Skills, and Abilities

• Strong accounting knowledge with the ability to manage full-cycle financial operations independently.

• Demonstrated ability to assess an unfamiliar financial environment, identify priorities, and build a path forward with limited direction.

• Experience reconstructing, cleaning up, or remediating financial records that are behind, incomplete, or inaccurate.

• Ability to identify problems, develop solutions, and implement improvements in financial systems and processes.

• Strong execution skills with a high level of accountability, ownership, and follow-through.

• Ability to manage multiple organizations, priorities, and deadlines simultaneously.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills, including the ability to explain financial concepts to non-financial audiences.

• Strong attention to detail and organizational skills.

• Ability to build effective, trust-based working relationships with partner organization leadership and staff.

• Professional judgment and discretion when handling confidential financial information.

• Comfortable working independently in a fast-paced, dynamic environment with shifting priorities.

Qualifications 

Required

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field, or equivalent combination of education and professional experience.

• Minimum of four (4) years of professional accounting or financial management experience, including at least two (2) years in a role with full ownership of an organization’s financial operations (e.g., controller, senior accountant, finance manager, or equivalent).

• Demonstrated experience with full-cycle accounting, including AP, AR, payroll, reconciliations, and financial reporting.

• Demonstrated experience assessing, cleaning up, or rebuilding financial records in organizations with gaps or backlogs.

• Experience working in nonprofit, government, or grant-funded environments.

• Proficiency with accounting systems such as QuickBooks and/or Sage Intacct.

• Ability to review, interpret, and ensure accuracy of financial statements.

• Valid driver’s license and ability to meet organizational driving eligibility requirements, including satisfactory Motor Vehicle Record.

• Reliable transportation with proof of valid auto insurance.

Preferred

• Experience working with or consulting for multiple organizations simultaneously.

• Knowledge of nonprofit fund accounting, restricted funding requirements, and grant compliance.

• Experience supporting audits or serving as a primary point of contact for external auditors.

• Familiarity with California nonprofit compliance frameworks.

• CPA or other relevant professional certification.

This position is grant-funded through March 2027. Continuation of employment beyond that date is contingent upon the availability of future funding, which has not yet been determined.

Job Title: RISE Program Coordinator

Classification: Non-Exempt

Position Type: Full-time

Department: Department of Transformation

Reports To: Chief Transformation Officer

Pay: $28.00 - $36.00 / hour, depending on experience and qualifications

Requires Travel: Yes, local and occasional only 

Insurance Benefits: Eligible, first day following month of hire

Work Location: In-Person

Work Schedule: M-F 8 A.M. - 5 P.M. Occasional evening or partner meetings may be required. Overtime may be required as needed.

Position Overview

The RISE Program Coordinator is responsible for driving the day-to-day execution of the RISE program, a nonprofit capacity-building initiative designed to strengthen health and human service organizations in Merced County.

This role sits at the center of program operations and is responsible for managing the movement of multiple organizations, partners, assessments, and workforce placements across a structured, multi-phase program. The Coordinator ensures that timelines are met, assessments are completed, relationships are actively maintained, and program activities translate into measurable progress over time.

This position requires a high level of organization, follow-through, and relational awareness. The ideal candidate is someone who shows up consistently for both people and process, someone who can support partners and participants while ensuring that work continues to move forward without losing momentum. This individual is comfortable stepping in when progress slows, helping others navigate challenges, and carrying responsibility for outcomes through completion.

The ideal candidate will embody the UWMC Values through their work in this role:

• Innovation: Applies practical problem-solving to real-time program challenges, adjusting coordination strategies to ensure that program activities continue moving forward across diverse partners and participants.

• Collaboration: Builds strong working relationships with nonprofit partners, participants, and internal teams, maintaining consistent communication while balancing support with accountability for program expectations and deliverables.

• Adaptability: Responds effectively to shifting schedules, emerging challenges, and changing partner needs, maintaining continuity of program execution without losing momentum.

• Results-Driven Impact: Maintains ownership of program outcomes by ensuring that commitments are followed through, milestones are met, and program activities result in measurable progress for participants and partner organizations.

Key Responsibilities

• Program Execution & Coordination

  • Own the coordination and forward movement of all active RISE program engagements, ensuring that work continues to progress across all participating organizations

  • Coordinate daily program activities, schedules, and workforce placements with consistency and attention to detail

  • Ensure assessments, workplans, and implementation activities progress on schedule, stepping in when delays occur

  • Maintain visibility across multiple organizations and track progress toward milestones without losing continuity

  • Identify when work is stalled and take action to move it forward, working directly with partners and participants to remove barriers

• Assessment Administration

  • Partner with RISE Subject Experts to administer organizational assessments in a way that supports both accuracy and timely completion

  • Schedule and coordinate assessment completion with partner organizations, ensuring participation and follow-through

  • Ensure assessments are completed accurately, in a timely fashion, and in the correct sequence

  • Track results and support drafting and implementation of program workplans, helping translate insights into forward movement

• Partner Coordination & Relationship Management

  • Maintain ongoing communication with nonprofit partners regarding expectations, timelines, and deliverables, ensuring consistency and clarity

  • Conduct regular check-ins with partner organizations to support progress and maintain engagement

  • Coordinate across partners, participants, and internal staff to keep work moving in alignment across all active engagements

  • Troubleshoot placement or workflow issues affecting program delivery, working directly with partners to resolve challenges

  • Maintain strong working relationships while ensuring accountability for commitments and program expectations

• Participant & Workforce Support

  • Monitor participant engagement and workforce placement activities, ensuring individuals remain connected and supported

  • Address participant questions, challenges, or barriers with responsiveness and practical problem-solving

  • Coordinate with UWMC partners to resolve issues impacting participation or placement success, ensuring continuity of engagement

• Progress Tracking & Reporting

  • Track participant progress, milestones, and workforce placement outcomes with accuracy and consistency

  • Maintain accurate and organized program records and documentation that reflect real-time program activity

  • Compile weekly metrics and program updates and report to Executive Leadership

  • Support preparation of monthly reports on participation, placements, partner performance, and overall program outcomes

• Operational Monitoring & Continuous Improvement

  • Identify operational challenges impacting program delivery through consistent observation and engagement

  • Flag recurring issues or inefficiencies in workflows and identify practical solutions that improve program execution

  • Provide feedback and observations to leadership that support ongoing program refinement

  • Support adjustments to schedules, processes, and coordination strategies to maintain forward momentum

• Compliance & Documentation

  • Ensure program records meet funding, reporting, and compliance requirements without gaps or inconsistencies

  • Maintain documentation of assessments, program activities, and outcomes in an organized and accessible manner

Knowledge, Skills, and Abilities

• Strong project management and organizational skills with the ability to manage multiple moving priorities simultaneously

• Ability to maintain visibility across multiple organizations, timelines, and workstreams without losing detail or continuity

• Strong administrative discipline, including tracking, documentation, and consistent follow-through

• Ability to recognize when progress has slowed and take initiative to re-engage and move work forward

• Strong interpersonal skills with the ability to build trust while maintaining accountability

• Ability to communicate clearly and consistently with both frontline staff and organizational leadership

• High level of personal accountability and ownership of program outcomes

• Ability to operate within a structured process while adapting to real-world variability

• Proficiency with standard office software and program tracking systems

Qualifications 

• Bachelor's degree in public administration, nonprofit management, business, social services, or related field preferred

• Experience coordinating complex programs, projects, or multi-stakeholder initiatives required

• Strong administrative and project tracking experience required

• Experience working with nonprofit organizations or community-based programs preferred

• Experience supporting or administering structured assessments, evaluations, or consulting processes preferred

• Demonstrated ability to manage relationships while driving work forward preferred

• Experience coordinating consultants, contractors, or cross-functional teams preferred

• Familiarity with grant-funded programs, reporting requirements, or healthcare/community-based systems preferred