EMPLOYMENT

Job Title: Case Manager I

Classification: Non-exempt

Position Type: Full-time

Department: CalAIM

Reports To: CalAIM Program Manager

Pay: $25.20 - $30.63 / hour, depending on experience and qualifications

Requires Travel: Yes, local only 

Insurance Benefits: Eligible, first day following month of hire

Work Location: In-Person

Work Schedule: 9/8/80 Alternate Work Week

Last Updated: January 5th, 2026

About Us:

United Way of Merced County is at the forefront of integrating innovative health solutions to improve patient outcomes, particularly for those with complex health needs. As part of the CalAIM initiative, we are committed to transforming our community's healthcare landscape by delivering comprehensive Enhanced Care Management (ECM) and Community Supports (CS) services. We aim to address social determinants of health, reduce health disparities, address chronic conditions by collaborating with healthcare partners, and ensure high-quality care for all members.

Position Overview

As a CalAIM Case Manager, you will play a critical role that is focused on delivering ECM and CS services. This position will require you to perform outreach services, case management, screenings/assessments, and client advocacy. This position will require the ability to track, document, and report data. Your primary responsibility is to be a champion for members enrolled in these programs, aiming to improve their health outcomes and overall well-being. 

Key Responsibilities

• Conduct comprehensive assessments to determine the needs of members.

• Develop, implement, and regularly update individualized care plans in collaboration with healthcare providers, family members, and other relevant stakeholders.

• Coordinate and facilitate access to medical, social, educational, and other services needed by members.

• Monitor and evaluate the effectiveness of care plans, making adjustments as necessary to meet the evolving needs of members.

• Advocate for members to ensure they receive appropriate services and support within the CalAIM framework.

• Assist members with completing a variety of different forms, documents, and applications.

• Maintain accurate and up-to-date documentation of case management activities, member progress, and outcomes.

• Establish and maintain effective communication and relationships with community partners.

• Carry an active caseload of 30 members or more.

• Other related duties as assigned.

Recommended Competencies and Skills

• Strong customer service skills.

• Demonstrated ability to provide care, compassion, and empathy to our clients.

• Excellent communication and interpersonal skills.

• Cultural sensitivity, awareness, and knowledge.

• Strong problem-solving skills.

• Adaptability and resilience, with the ability to thrive in a dynamic, fast-paced environment.

• Ability to work independently and communicate effectively with your supervisor.

• Bilingual English/Spanish strongly preferred

Qualifications 

• Bachelor’s degree in social work, public health, or related field. Equivalent work experience will be considered. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

• Must have own reliable transportation with proof of valid auto insurance.

• Must possess a valid driver’s license and meet organizational driving eligibility requirements, including a satisfactory Motor Vehicle Record.

• Previous case management experience, preferably in a healthcare or social services setting.

• Proficient in using electronic computer systems and applications.

• Ability to walk frequently. Ability to lift and carry 10-15 pounds on a regular basis. Ability to physically meet the demands of this job. Must be able to sit or stand for long periods of time.

Job Title: RISE Finance Manager

Classification: Non-exempt

Position Type: Full-time

Department: RISE

Reports To: Chief Finance Officer

Pay: $26.44 - $32.21 / hour, depending on experience and qualifications

Requires Travel: Yes, local and occasional only 

Insurance Benefits: Eligible, first day following month of hire

Work Location: In-Person

Work Schedule: 9/8/80 Alternate Work Week

Position Overview

The RISE Finance Manager is responsible for providing comprehensive, day-to-day financial management services to multiple nonprofit client organizations participating in United Way of Merced County’s RISE program. RISE provides fractional staffing and shared services to strengthen the operational capacity of nonprofit partners.

This role owns the full accounting cycle for assigned clients, including accounts payable, accounts receivable, payroll coordination, general ledger maintenance, and month-end close. The RISE Finance Manager serves as a primary finance contact for clients, maintains professional working relationships, and ensures accurate, timely, and compliant financial operations across varying systems and funding structures.

Key Responsibilities

• Manage daily financial activities for multiple RISE client organizations, including accounts payable (AP), accounts receivable (AR), payroll processing support, journal entries, and general ledger maintenance.

• Own and execute the month-end close process for assigned clients, including reconciliations, accruals, allocations, and financial review.

• Prepare and review financial statements and supporting schedules for client organizations.

• Support budgeting, forecasting, and variance analysis in collaboration with clients and internal leadership.

• Ensure compliance with Generally Accepted Accounting Principles (GAAP), including fund accounting and restricted fund tracking.

• Assist with audits, grant reporting, and contract compliance, including documentation required for funders and oversight entities.

• Work across multiple financial systems and environments, including QuickBooks Online (QBO) and Sage Intacct.

• Adapt to varying charts of accounts, reporting requirements, and internal controls across client organizations.

• Maintain organized documentation of financial transactions and processes.

• Serve as a primary finance point of contact for assigned RISE clients.

• Communicate clearly and professionally with client leadership and staff regarding financial matters, timelines, and deliverables.

• Identify issues or risks and escalate appropriately to internal leadership.

Knowledge, Skills, and Abilities

• Strong customer service orientation with the ability to support multiple client organizations.

• Excellent written and verbal communication skills.

• Strong analytical, problem-solving, and organizational skills.

• High attention to detail with the ability to manage multiple deadlines and priorities.

• Ability to work independently in a dynamic, fast-paced environment.

• Professional judgment and discretion when handling confidential financial information.

Qualifications 

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred. Equivalent work experience will be considered; additional qualifying experience may be substituted on a year-for-year basis.

• Minimum of two (2) years of professional accounting or financial management experience, preferably in a nonprofit, government, or grant-funded environment.

• Demonstrated experience with accounts payable, accounts receivable, reconciliations, payroll support, and month-end close.

• Experience working with nonprofit accounting systems such as QuickBooks Online and/or Sage Intacct.

• Ability to review and interpret financial statements and ensure accuracy of financial data.

• Proficiency in electronic computer systems and financial software.

• Must possess a valid driver’s license and meet organizational driving eligibility requirements, including a satisfactory Motor Vehicle Record.

• Must have reliable transportation with proof of valid auto insurance.

• Ability to sit or stand for extended periods, walk frequently, and lift and carry 10–15 pounds on a regular basis.

• Ability to physically meet the demands of the position with or without reasonable accommodation.

Job Title: 211 Community Resource Specialist

Classification: Non-Exempt

Position Type: Full-time 

Department: 211 Mountain Valley

Reports To: 211 Supervisor

Pay: $22.91 - $27.85 / hour, depending on experience and qualifications

Requires Travel: Yes, local and occasional only 

Insurance Benefits: Eligible, first day following month of hire

Work Location: Hybrid 

Work Schedule: Monday-Friday 8AM-5PM. 

Position Overview

The Community Resource Specialist is a dual-function role that supports both the community-facing service delivery and the behind-the-scenes integrity of the 211 Mountain Valley resource database. This position bridges frontline client support with community partner engagement, ensuring that residents receive accurate, compassionate assistance while service data remains current, reliable, and responsive to real-world needs. 

By splitting time evenly between Information and Referral and Resource Coordination, this role strengthens the feedback loop between the lived experiences of clients and the community resources designed to support them. 

Key Responsibilities

50% - Information and Referral Specialist (Approximately  20 hours/week)

• Respond to client inquiries via phone, email, text, and outreach events, providing accurate information and referrals.

• Conduct thorough screenings and needs assessments to determine eligibility and appropriate services.

• Educate and empower clients to make informed decisions regarding available resources.

• De-escalate distressed callers and respond to crisis situations, including domestic violence, abuse, housing instability, and mental health emergencies.

• Facilitate warm transfers to crisis response teams or emergency services when required.

50% - Resource Coordinator (Approximately 20 hours/week)

• Maintain and update 211 Mountain Valley resource databases.

• Ensure accuracy and consistency across front-end, back-end, and administrative systems.

• Apply AIRS/InformUSA Taxonomy and Standards to resource categorization and data management.

• Cultivate and maintain relationships with community-based organizations and service providers.

• Initiate and follow up on agency updates to ensure timely and accurate information collection.

• Research and identify new or emerging services and programs within the community.

• Assist agencies with applications, updates, and data submission processes.

• Represent 211 Mountain Valley at outreach events and community meetings as a knowledgeable ambassador.

Knowledge, Skills, and Abilities

• Strong customer service orientation with the ability to manage sensitive and complex situations.

• Excellent interpersonal, oral, and written communication skills.

• Ability to remain calm, professional, and empathetic in high-pressure or crisis situations.

• Strong organizational skills and attention to detail.

• Ability to work independently while collaborating effectively across teams.

• Proficiency in Google workplace ecosystem (e.g.: Drive, Docs, Sheets, etc.)  and database systems.

• Commitment to confidentiality, equity, and client-centered service.

Qualifications 

• High School Diploma required; Associate’s or Bachelor’s degree in Human Services or a related field preferred.

• Minimum one (1) year of experience working directly with individuals and families in crisis or human services environments.

• Customer service or call-center experience preferred.

• Bilingual English/Spanish preferred.

• Reliable transportation and ability to travel locally as required.

Hybrid Work Requirements

This position is designated as hybrid and requires the ability to reliably perform assigned duties both onsite and remotely. Hybrid eligibility is contingent upon the employee’s ability to meet the following requirements:

• Must reside within 15 minutes of the United Way of Merced County office to ensure timely access to the worksite when needed. 

• Maintain a reliable internet connection sufficient to support phone, database, and video-based work without interruption.

• Have access to a private, secure workspace that allows for confidential client conversations and compliance with data privacy requirements.

• Demonstrate the ability to adhere to scheduled work hours, including availability during core business hours and responsiveness to calls, messages, and system notifications.

• Successfully utilize required technology, including telephony systems, databases, email, and collaboration tools, in accordance with organizational standards.

• Maintain consistent productivity, accuracy, and quality of work comparable to onsite performance.

• Comply with all United Way of Merced County policies related to confidentiality, data security, and acceptable use of technology.

• Attend onsite workdays, meetings, trainings, outreach events, or additional in-office hours as required by operational needs.

Service Disruption Requirement:

In the event of a localized outage or disruption (e.g., internet, power, or telephony) that prevents the employee from performing required duties remotely, the employee will be expected to report to the office for the remainder of their scheduled shift, provided it is safe to do so.

Hybrid work arrangements are not guaranteed and may be modified or revoked at the discretion of United Way of Merced County based on performance, operational needs, or the employee’s ability to meet the requirements outlined above.

Job Title: Care Management Quality Assurance Specialist

Classification: Non-Exempt

Position Type: Part-time

Department: CalAIM

Reports To: Chief Program Officer

Pay: $29.93 - $36.38 / hour, depending on experience and qualifications

Requires Travel: Yes, local and occasional only 

Insurance Benefits: Not eligible

Work Location: In-Person

Work Schedule: Mon - Fri, regular business hours

Position Overview

The Quality Assurance (QA) Specialist provides critical regulatory oversight and audit readiness for the Enhanced Care Management (ECM) and Community Supports (CS) programs. As these programs expand throughout Merced and Mariposa Counties, the Specialist ensures all operations remain compliant with Medi-Cal and Central California Alliance for Health (CCAH) standards.

Key Responsibilities

Compliance Oversight & Monitoring

• Maintain and monitor internal compliance systems for ECM and CS programs per DHCS and CCAH guidelines.

• Conduct routine internal audits of case documentation and service delivery to ensure CalAIM compliance.

• Serve as the lead coordinator for all CCAH and regulatory audits, including preparation and follow-up.

• Track corrective actions and maintain detailed compliance logs, escalating issues as necessary.

Training & Quality Improvement

• Train care teams on documentation standards, billing readiness, and regulatory updates.

• Develop policy and procedure updates to reflect new regulatory guidance or identified risks.

• Create tools and templates to improve the accuracy and consistency of staff records and reporting.

• Lead quality assurance initiatives in partnership with program managers and data analysts.

Operational Coordination

• Oversee risk assessments and support the implementation of data privacy and HIPAA protocols.

• Coordinate with billing and program management to align compliance with EHR and referral tools.

• Collaborate with 211 and ECM teams to ensure consistent intake and referral tracking.

Knowledge, Skills, and Abilities

• Understanding of CalAIM, Medi-Cal, DHCS, and CCAH program requirements.

• Comprehensive knowledge of HIPAA, data privacy protocols, and healthcare risk assessment.

• Familiarity with standard healthcare documentation requirements and billing readiness for social services.

• Ability to perform detailed reviews of case files to identify gaps in compliance or service delivery.

• Proven ability to coordinate complex audit preparations and track corrective action plans.

• Ability to identify systemic compliance risks and develop proactive solutions.

• Highly organized with the ability to manage multiple compliance logs and deadlines simultaneously.

Qualifications 

• Bachelor’s degree in Public Health, Healthcare Administration, Social Work, or a related field

• 3–5 years of experience in healthcare compliance, CalAIM, Medi-Cal, or quality assurance

• Ability to travel locally and occasionally to regional sites