Enhanced case managment
Extra support for Medi-Cal members with complex health and life needs.
Do You Qualify?
Enhanced Care Management (ECM) and Community Supports are Medi-Cal benefits for people who are dealing with complex health, housing, or life challenges and need extra, coordinated support. If any of the situations below sound like you or your family, you may be eligible.
Don’t Have Stable Housing
Are unhoused, staying in a shelter, couch-surfing, or worried about losing housing—and need help connecting to support.
Are Managing Ongoing Health Conditions
Have multiple health needs, medications, specialists, or frequent appointments—and it’s hard to keep everything organized.
Need Support With Mental Health or Substance Use
Are trying to access counseling, treatment, or recovery supports—and need help coordinating services and staying connected.
Have Had Repeat ER Visits or Hospital Stays
Have had crises that keep bringing you back to the ER or hospital—and want help preventing the next one and following up after visits.
Are Returning Home After Incarceration
Are reentering the community and need support reconnecting to Medi-Cal care, medications, housing resources, and stability.
Need Extra Support for a Child or Family
Are navigating multiple systems (medical care, school, social services) and need one point of support to help coordinate next steps.
What Is Enhanced Care Management?
Enhanced Care Management (ECM) is a Medi-Cal benefit that provides one-on-one support to help people manage their health, housing, and life challenges. A dedicated care manager works alongside you to coordinate care, reduce barriers, and connect you to the right services at the right time.
Care Coordination
We help organize appointments, providers, and next steps so care is aligned and easier to navigate.
Health System Navigation
Support understanding benefits, finding providers, and getting to the right care at the right time.
Individualized Care Plan
We build a member-centered plan and update it as needs change—medical, behavioral, and social.
Connections to Resources
Warm handoffs to community supports like housing navigation, food resources, transportation, and more.
Ongoing Check-Ins
Regular outreach to track progress, adjust plans, and reduce barriers as situations change.
Community Supports: Housing Services
If you have Medi-Cal and qualify for Community Supports, these housing services can help reduce barriers, stabilize your situation, and support your next steps toward longer-term housing. Availability depends on your health plan and individual needs.
Housing Transition Navigation
Support to help you search for housing, understand options, and plan next steps.
What this may include
- Identifying housing options and eligibility requirements
- Help with applications and documentation
- Coordinating appointments and referrals
- Creating short- and long-term housing plans
Housing Deposits
Help with certain one-time costs that can prevent someone from moving into housing.
What this may include
- Security deposit assistance (when approved)
- First month’s rent support (when approved)
- Other approved move-in costs (when approved)
Deposit supports require authorization and depend on plan rules.
Housing Tenancy & Sustaining
Ongoing support to help people stay housed once placed.
What this may include
- Help understanding lease expectations and tenant responsibilities
- Support with routines, appointments, budgeting, and communication
- Problem-solving and coordination when issues arise
- Connections to services that support long-term stability
Transitional Rent
Transitional Rent is a CalAIM Community Support that may provide up to six months of rental assistance in interim or permanent housing settings for eligible Medi-Cal members who are experiencing or at risk of homelessness. Authorization and program rules depend on your Medi-Cal health plan. Transitional Rent cannot be used to pay back rent or prevent eviction.
Up to 6 Months of Rental Assistance
Coming SoonA short-term bridge to help you stabilize housing and stay connected to care while you work toward longer-term housing. UWMC is coordinating implementation with Merced County Behavioral Health and Medi-Cal health plans.
What this may include
- Up to six months of rental assistance in approved interim or permanent housing settings (when authorized by your plan)
- Coverage of certain rent-related fees charged as part of rent (for example: some utilities, amenity fees, or storage fees), when allowed and authorized
- Coordination with Enhanced Care Management (ECM) and housing supports to help you transition to long-term housing
Who this may be for
- Medi-Cal members who are experiencing homelessness or at risk of homelessness
- People with certain health needs (physical health, behavioral health, disability, or pregnancy/postpartum), based on plan criteria
- People going through a major transition (for example: leaving a hospital, treatment program, jail, foster care, or interim housing), when eligible
Final eligibility and approval are determined by the member’s Medi-Cal health plan.
How to access (when available)
- If you have a Medi-Cal health plan, ask about CalAIM Community Supports: Transitional Rent
- If you are connected to Merced County Behavioral Health, ask your care team about Transitional Rent referral pathways
- If you’re not sure where to start, call 211 for help navigating resources and next steps
Medi-Cal Renewals
We help Medi-Cal members renew their coverage by completing paperwork, organizing documents, and submitting renewal forms. If you received a letter, renewal packet, or request for information, bring it in. We’ll help you respond correctly and on time.
We Help With the Paperwork
No CostRenewal forms can be confusing. Our team can help you fill them out, gather what’s needed, and submit everything the county requests.
What we can help you do
- Review your renewal letter and explain what is needed
- Help complete renewal forms and gather documents
- Help update your address, phone number, or email
- Support submitting paperwork through county-approved options
What you may receive in the mail
- A renewal form or packet from your local Medi-Cal office
- A request for more information or documents
- A notice asking you to confirm contact information
Online option: BenefitsCal
Many people can renew or upload documents online using BenefitsCal. If you have an account, bring your login information if available. If you don’t have an account, we can help you understand what information you may need to get started.
