211 MOUNTAIN VALLEY

Crisis Services
Crisis Services
 Housing
Housing
 Utilities
Utilities
 Food
Food
 Income & Employment
Income & Employment
 Mental Health
Mental Health
 Legal Assistance
Legal Assistance
 Transportation
Transportation
 Children and Family
Children & Family
 Youth
Youth
 Seniors
Seniors
 Addiction
Addiction
 Healthcare
Healthcare
 Education
Education
 Immigration Services
Immigration

resources

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Ask a question like “I need food assistance.”

FOR MORE HELP:

Call 211
TEXT YOUR ZIP CODE TO

211 IS CONFIEDENTIAL, FREE AND AVAILABLE IN MULTIPLE LANGUAGES.
7 days a week AND is free, confidential, and available in multiple languages.

🚨IMPORTANT ANNOUNCEMENT 🚨

Due to the impacts to Merced County residents as a result of the ongoing federal government shutdown, beginning Saturday, November 1st, The Bus will provide free fares to all passengers.

Please note that UC Merced and Merced College students along with seniors, veterans, and ADA-eligible passengers must still continue to show their respective qualifying IDs to ride for free.

For more information about The Bus’ routes and schedules, please visit thebuslive.com.

FREQUENTLY ASKED QUESTIONS:

211 Community Needs Map

NEEDS BY CITY

  • 211 is a free service that connects people to health and human services 24/7. It provides bilingual Call Specialists and supports over 150 languages through translation services. During disasters, 211 shares emergency updates on shelters and road closures.

  • 211 operates like 911 for social services. When you call, your phone provider automatically routes you to your local 211 center for assistance

  • BY PHONE: Dial 211

    BY TEXT: Text “HELP” to 898211

    ONLINE: Visit www.211merced.org.

    • BASIC NEEDS: Food banks, shelters, rent & utility assistance.

    • HEALTH SERVICES: Medicaid, Medicare, crisis support, mental health, addiction recovery.

    • EMPLOYMENT SUPPORT: Job training, career services, education programs.

    • SPECIALIZED SUPPORT: Veterans, disability assistance, family caregivers.

    • DISASTER RELIEF: Emergency response, recovery resources.

  • Yes, 211 operates in all 50 states, Washington D.C., and Puerto Rico, covering 99% of the U.S. population.

  • During hurricanes, floods, or wildfires, 211 provides evacuation routes, shelter locations, and recovery resources to help keep 911 lines free for life-threatening emergencies.

  • 211 collects caller data on community needs, helping policymakers identify service gaps and improve local resource allocation.

    • Monday-Friday (8AM - 5PM): United Way of Merced County operates 211.

    • Evenings, Weekends & Holidays: Calls are handled by CAPK in Kern County.

  • 211 has bilingual English and Spanish Call Specialists and provides 24/7 interpretation services in over 150 languages.